Product Support

Have an issue with our product? Write us an email with each applicable item below:

  • Your device model
  • The product you are having issues with, along with colour and side, if applicable.
  • A short description of your issue
  • At least 2 clear pictures of your issue, or video so that we can better understand it.
  • Your order number or email address, if you purchased from our website.
  • Or, a picture / screen shot of your proof of purchase or order confirmation email.

Those that include the above items from the start can have their issue solved up to a day faster!

Send everything to support@mous.co

Order/Shipping

For those that:

  • Have ordered the wrong item.
  • Have provided the wrong address.
  • Want to exchange.
  • Issues with tracking your order.
  • Any other such issue with ordering.

Write an email to support@mous.co

General Inquiries

For general inquiries, please contact us at info@mous.co

Business Inquiries

Thank you for your interest.

Please contact us at info@mous.co. In your email, please include:

  • A link to your previous work, if you are a reviewer.
  • Where you intend to sell and also, tell us a bit about your company, if you are interested in selling our product.
Reviewers/Press

Thank you for your interest.

Please contact us at info@mous.co. Including a link to your publication/business/channel.