All your questions answered!
We ship worldwide.
Shipping costs depend on the country of the buyer. Prices are displayed during checkout after a shipping address has been given.
The prices are all displayed in a limited amount of currencies but we accept international payments by foreign credit cards or with PayPal.
Products displayed on our website are currently available. If a product becomes out of stock, we will update the website.
We do our best to process every order within 1-2 business days. Shipping to the US and UK typically takes within 3-5 business days or less depending upon method chosen. Standard international 5 to 10 business days. After processing your order, we will send you a shipping confirmation email for your convenience.
No surprise charges! Orders in Europe and the United States are shipped from within those two regions. If there are any import taxes / duty, we pay it ourselves, before shipping it to you. Countries outside of these two regions may be subject to import taxes/duty dependent upon your local customs.
Please contact us as soon as you can at firstname.lastname@example.org and we will help you correct it. Please use this subject: “CHANGE ORDER: my order number is #99999” for the quickest possible response (including the order number in the subject line will help us locate your order quickly).
If you have just received the notification, there may still be time for us to change the order. Please contact us quickly at email@example.com and we will help you correct it. Please use this subject: “CHANGE ORDER: my order number is #99999” for the quickest possible response (including the order number in the subject line will help us locate your order quickly).
If you received the notification a few hours ago, it is probably too late. If the address is incorrect, please email us the right address so that we may send the package again once it comes back to us.
If you would like to change the colour or the model of an item, we accept exchanges within 30 days! For more information about our exchange policy, click here.
We do our best to process every order within 2 business days. You should receive a notification when we ship the item. If you did not receive an email, please check your spam folder. Email us at firstname.lastname@example.org if you think there is something wrong!
If you have not received your tracking number within 2 business days after receiving the shipment confirmation, please contact us at email@example.com
The first thing to do would be to ask the people living with you if they received anything for you. You could also try asking your neighbours. If you still do not find anything, call your local post office to clarify the situation! They have far more knowledge about your shipment than we do.
It is probably too late for us to stop the package. Please contact us at firstname.lastname@example.org to explain your situation, and we will see what we can do. You should also have a look at our return policy. Click here for returns page
We sometimes make mistakes and are sorry about that. Please contact us at email@example.com and give us your order number in the subject of the email. Please include pictures of the product and the back of the packaging. We will do our best to solve this issue for you quickly.
Sometimes the carrier mishandles the parcels and a product can be damaged during shipping. You should first try to open the package and see if the product inside is also damaged. If there is anything wrong with it, please contact us at firstname.lastname@example.org (you should include your order number in the subject of the email) and include pictures of the products and the packaging. We will do our best to accommodate you quickly.
We understand that for any reason, you might want to return or exchange the product you received. Please have a look at our Return and Exchange policy here: Mous Return and Exchange Policy. Click here to view warranty
When we decide to release a product, we announce it on our:
To our Mailing List
We sometimes receive more emails than we can handle, or we need time to find the information you are requesting. We try our best to answer every emails within 2 business days! Thank you for your patience!
Your order number is the 5 digit number sent in the confirmation email. For example: #20340. If you cannot find your order number, you may tell us what email you provided when placing your order and we should be able to locate it.
Contact us at email@example.com . We will try to answer you as quickly as possible!
The case has been designed so that the cut out is big enough for the 7/7+ larger camera and is also big enough for the 7/7+’s larger speakers at the bottom, whilst also having room for the jack on the 6/6+. It all looks great too – no compromise on aesthetics.