General Warranty Terms and Conditions
Thanks for your interest in our products!
Everyone that has bought a product from us is automatically signed up for their lifetime warranty.
This Limited Warranty applies to:
1. All Mous Phone Cases
2.All Mous Screen Protectors
3.All Mous Accessories
Only to those purchased from us or from authorized resellers.
Please check the quality of the items upon reception and contact us if you see anything out of the ordinary. Any item damaged upon arrival must contact us within 30 days of arrival.
What does this limited warranty cover?
This Limited Warranty covers any defects (see below) in material or workmanship during the Warranty Period. During the Warranty Period, Mous Products Ltd reserves the right to replace, at no charge, the product that proves defective because of material defects or workmanship. Please note that the warranty is non transferable and only applies to the original end purchaser.
What we will do?
Mous Products Ltd will replace the item at no charge, with a new product of the same model.
How long does the coverage last?
The Warranty Period for items purchased from Mous Products Ltd is one (1) year starting from the date of arrival.
What is NOT covered by this limited warranty?
This Limited Warranty does not cover any problem that is caused by / originates from:
- Installation failures (e.g. screen protector installation)
- Daily tear wear
- Intentional modifications
- Items not sold by us or authorised resellers
- Items not manufactured by us
- Misuse, mishandling of item,
- Theft or loss of the product.
What to do?
To obtain warranty service, you MUST first contact us with a valid proof of purchase AND two (2) photos to determine the problem and the most appropriate solution for you. We do not accept unannounced returned damaged products.
Mous Products Ltd reserves the right at any time, in its sole discretion, without liability to you or any third party to modify, suspend or terminate the warranty.
Promotional items (reviews, videos, etc.) are not eligible for warranty.