Please use this form to contact us with any queries which have not been answered by our FAQ section

Please note:

Our Customer Experience team are working hard to get back to everyone as quickly as possible, but we have slightly reduced capacity due to coronavirus restrictions. Please allow extra time for us to respond to your message, and we really appreciate your patience.

  • Once you click 'send message', your message will automatically be sent to us and this page will refresh.
  • If you are contacting us about a specific order, it is helpful to provide the same email address used when you placed the order.
  • If you are contacting us about a product issue or return request, please use our Returns Form instead.
  • It’s very rare that we can edit/cancel an order, though we will always try! If it's not possible, we can help you with the returns process.
If your query relates to a specific product issue, please attach a high-resolution photo clearly showing any damage or defect.

B2B, distribution or official reseller opportunities

If you are enquiring about a B2B, distribution or official reseller opportunity with Mous, please get in touch with our Sales Team by emailing salesteam@mous.co

They will be able to answer your query most efficiently if you can provide (if applicable):

  • A short bio of you and your company/publication/channel
  • A link to your previous work/website
  • Where you currently trade
  • A clear description of your intentions

 

Press, social media or e-commerce opportunities

If you are enquiring about a Press, Social media, or an E-commerce opportunity with Mous, please get in touch with our Marketing Team by emailing marketingteam@mous.co

They will be able to answer your query most efficiently if you can provide (if applicable):

  • A concise description of your offer
  • A link or attachment of any relevant materials.
  • A link to your website

    For any letter correspondence, please use the following address: Mous Products Limited, 115 Mare Street, London, E8 4RU, United Kingdom 

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