RETURN, REFUND AND EXCHANGE TERMS
We know that sometimes mistakes happen and you need to return an item. If you’ve purchased a product directly through our website, you can return it to us for a full refund or exchange within 30 days of delivery. If you purchased your product somewhere else (like Amazon or eBay), please contact the seller directly to return your item.
So that we can sort out your return, contact us with your order number and the reason you’d like to send your item back.
We will then send you the necessary details for your return shipment. If you’re returning your product because you’ve changed your mind, you need to make sure that it hasn’t been used and is still in its original packaging. Unfortunately, we can’t accept returns for any items which have been personalised, customised or modified specifically for you. Please also wrap your package carefully so it doesn’t get damaged in the returns process, as we won’t be able to exchange or refund damaged products.
We will reimburse your return postage cost for a standard tracked shipping service (e.g. USPS First-Class Mail - this should be around $5). Please note that we will not reimburse the full cost if a priority/express service is used. You will need to send us a photo of the postage receipt, clearly showing the return shipment cost and tracking details. Once we have this, we’ll be able to log a reimbursement request and ensure that your order exchange/refund is also arranged ASAP. Return postage costs are handled separately to order refunds, and can take up to 10 business days to be processed. Depending on the funds available for your order, the postage cost will either be refunded to your original payment method, or via PayPal.
If you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible. If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using the process above.