All the information you need concerning returns and exchanges:
Items purchased on our website (www.mous.co) can be returned to us for a refund within 30 days of purchase. If your item was not purchased on our website, you should contact the seller for returns. Any shipping fees will not be refunded.
In order to return the item to us, contact us at firstname.lastname@example.org with your proof of purchase from our website and 2 photos of the product you wish to return. Please also confirm with us your Shipping Address.
Please note that the item must fulfil these conditions:
• The item must be in the original packaging with its entire content in perfect condition
• Screen Protectors must be unused. Used Screen Protectors cannot be returned.
Once we have the information and photos that show that the two conditions are met, we will let you know the next step in the return process.
Please note that :
• We do not cover the return shipping cost.
• Shipping and handling fees are non-refundable for both ways.
We recommend that you choose a mailing option with tracking for the return package. If the package does not reach us, we will not be able to issue any refund. We are not liable for lost or stolen packages during the return transit. For international returns, we are not responsible for paying custom fees, which may include, but are not limited to, duties, taxes and brokerage fees.
Once we have received your package and our quality assurance team has verified that the contents meets the conditions above, we will contact you and give you the option of either a refund or an exchange.