Help & Support
Is Mous still operating as usual?
How might my order be affected by Coronavirus?
How might international shipping times (outside of the USA and UK) be affected by coronavirus?
We are working closely with our warehouses and couriers to keep things moving, but it is not possible for us to guarantee exact delivery dates during this period.
Please allow extra time for your order to be dispatched, and keep an eye on your tracking link for the latest updates on your parcel's journey.
How soon can I expect a response from your Customer Experience team?
How will I know if my order has been processed?
If for some reason your order did not process, but you still see a temporary charge on your credit or debit card statement, please don't panic. This is not an authorised charge so no money has been taken from your account. It is merely a pending authorisation which will drop off your account in 2-3 business days. If you have problems using your credit card on our site, please contact us or your bank. Please be assured that our website is fully SSL and TLS encrypted.
Can I change anything about my order once it has been placed?
- Changing a product or size
- Changing your delivery address
- Changing the shipping method
- Adding items to your order
If it is too late to cancel the order then we’ll help to guide you through our Returns process.
Where is my order?
If for some reason your tracking link is not working, please try searching the tracking number from your dispatch email on the relevant website below:
USA — UPS
UK — Hermes
Express Europe & Rest of World — DHL
Standard Europe & Rest of World — Omniparcel
For more information on shipping & delivery times and costs, please click here.
What are your shipping times and costs?
How long will it take for my order to be dispatched?
Orders will be dispatched within 4-7 working days.
Express orders received before 9am will be dispatched the same working day. Orders received after this will be dispatched on the next working day. Standard orders will be dispatched within 2-3 working days.
Europe & Rest of World:
Express orders received before 9am (GMT) will be dispatched within 1 working day. Orders received after this will be dispatched within 2 working days. Standard orders will be dispatched within 2-3 working days.
Why can't I see my country listed at checkout?
There are a number of other countries which we are currently unable to ship to due to coronavirus limitations. We aim to have these countries listed on our website again as soon as possible, and apologise for any inconvenience here.
Will I incur any customs charges or import taxes?
Are your cases compatible with wireless charging?
What happens if my phone or case breaks?
Can I return my order for a refund or exchange?
For further details about our Returns policy, or any other conditions of sale, click here.
For returns enquiries, please fill out our Returns Form.