Help & Support
How might my order be affected by Coronavirus?
Will the S20 pre-orders be delayed?
How soon can I expect a response from your Customer Experience team?
How will I know if my order has been processed?
If for some reason your order did not process, but you still see a temporary charge on your credit or debit card statement, please don't panic. This is not an authorised charge so no money has been taken from your account. It is merely a pending authorisation which will drop off your account in 2-3 business days. If you have problems using your credit card on our site, please contact us or your bank. Please be assured that our website is fully SSL and TLS encrypted.
Can I change anything about my order once it has been placed?
Changing a product or size.
Changing your delivery address.
Changing the shipping method.
Adding items to your order.
If it is too late to cancel the order then we’ll help to guide you through our Returns process.
Where is my order?
If for some reason your tracking link is not working, please try searching the tracking number from your dispatch email on the relevant website below:
USA — UPS
UK — Hermes
Express Europe & Rest of World — DHL
Standard Europe & Rest of World — Omniparcel
For more information on shipping & delivery times and costs, please click here.
What are your shipping times and costs?
How long will it take for my order to be dispatched?
Express orders will be dispatched by the next working day. Standard orders will be dispatched within 2 working days.
UK, Europe & Rest of World:
Express orders will dispatch same day if ordered before 16:30 GMT. Standard orders will dispatch by the next working day.
Why can't I see my country listed at checkout?
There are a number of other countries which we are currently unable to ship to due to coronavirus limitations. We aim to have these countries listed on our website again as soon as possible, and apologise for any inconvenience here.
Will I incur any customs charges or import taxes?
Are your cases compatible with wireless charging?
What happens if my phone or case breaks?
Can I return my order for a refund or exchange?
For further details about our Returns policy, or any other conditions of sale, click here.
For returns enquiries, please fill out our Returns Form.
Do you do discounts for students?
Do you offer any seasonal promotions?
Can I use multiple discount codes on my order?
I forgot to use my discount code - can you add it to my order now?
How can I contact you?
For returns enquiries, please use our Returns Form.
For retail or marketing enquiries, please see the details further down our Contact Form page.