Popular Questions

Where is my order?

You should have received a confirmation email when your order was dispatched from our warehouse. This will contain your order’s tracking details if you chose a Standard or Express shipping service. If you chose our Economy service (UK customers only), please allow up to 7 working days from the date of your confirmation email for the order to arrive.

How will I know if my order has been processed?

We will send an email confirmation shortly after you purchase through our website, confirming details of your order. It will then be shipped out ASAP and you’ll receive a dispatch confirmation email once it has left our warehouse. If you have not received an order confirmation email within 24 hours of your purchase, please contact us so we can investigate further.

Got an issue with your case? Need an exchange, return or refund?

If you have received a different product to the one you ordered, please contact our Customer Experience team and send a photo of the incorrect item/unopened box. They will sort this out for you ASAP! If you’ve changed your mind and want to exchange your case, please contact our Customer Experience team within 30 days of receiving your order. Your case must be unused and in its original packaging for us to accept it as a return, and please note that we do not cover the cost of return postage for unwanted items. If there is something wrong with your case, please contact our Customer Experience team and send us 2 photos of the issue or defect. We will sort this out for you ASAP!

Need something else?

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